Support Worker - Nottingham (Permanent)

Job Title: Key Worker

Salary: £19,448

Location: Nottingham (semi-independent accommodations)

Hours of work: 44 hours per week (full 24 hours flexibility required Monday to Sunday)

Contract: Permanent 

Our Mission:
  • To safeguard young people from anything and anyone who can harm their welfare
  • To support and empower young people to learn and develop the skills they need to become independent
  • To celebrate young people's progress by recognising and rewarding their achievements

Our Vision:

  • For our young people to be able to live independently and achieve their full potential in life, giving them a brighter future
  • For Local Authorities to want us to work with more of their young people because they see the success young people are achieving with our support

Job Purpose:

  • To successfully lead young people who are placed with Safe Haven Accommodation (SHA) towards independence by supporting them to achieve specific objectives in line with their individual needs and abilities.


  • To take appropriate action in line with SHA’s policies and procedures to safeguard service users from harm and promote their welfare
  • To read the risk assessment at the beginning of every shift to ensure full awareness of risks associated with service users and what action to take to mitigate them. To keep the risk assessment updated and to communicate updates to colleagues
  • To refer to the appropriate manager, immediately, upon any suspicion, evidence or allegation of any concern in relation to child protection, in accordance with SHA’s Child Protection and Safeguarding policies and procedures
  • To conduct correct checks on all visitors to the property and relevant records are completed to 
  • To share essential information with colleagues, management and professionals in a timely and professional manner, especially when dealing with incidents and complete all relevant reports 
  • To protect confidential data by adhering to relevant policies relating to property, paperwork, systems and equipment
  • To fulfil specific activities and expectations while on shift to deliver the objectives set in the service user’s Outcome Star Plan / Pathway Plan / Weekly Planner
  • To complete all relevant records relating to your shift to a high standard and in a timely manner, ensuring your records are accurate and detailed enough to provide useful insight and information to those reading them
  • To conduct Key Work sessions with service users and to record evidence of the sessions as part of your record keeping 
  • To ensure that service user’s paperwork and records are up to date 
  • To prepare for and attend relevant meetings regarding the service user, such as LAC reviews, house meetings, strategy meetings etc
  • To ensure the general up keep of the house is to a high standard including where necessary cleaning the property
  • To carry out relevant basic property inspections and report any issues straight away to the relevant department
  • To establish and maintain positive relationships with service users
  • To respect and meet the physical, cultural, emotional, religious, educational and psychological needs of service users and colleagues
  • To provide a positive, welcoming and stimulating environment for service users, supporting them in carrying out domestic duties in their home when required
  • To encourage service users to have a voice and input into the service they receive and to follow up on this accordingly
  • To respect and enforce professional boundaries and communication with service users, colleagues, professionals from statutory or voluntary sectors and other agencies
  • To work on specifically designated tasks or projects which contribute to the development of SHA, as requested by management
  • To keep abreast of developments within the profession including knowledge of legislation, policy and practice procedures relating to service users within SHA
  • To comply with all relevant SHA policies and procedures.


Level 3 Health & Social Care NVQ will be funded by Safe Haven Accommodation if the successful candidates do not already have the qualification. 

Safe Haven Accommodation is committed to promoting the welfare of young people and keeping them safe. To enable us to safeguard our young people, our vetting process requires all applicants who are successful at interview to undergo a Disclosure Barring Services check prior to any offer of employment being made. For applicants who may have lived outside of the UK for 6 months or more, we will conduct the relevant checks equivalent to those carried out by the DBS.    

We are also committed to equality, valuing diversity and working inclusively across all of our activities. We aim to have a workforce that represents a variety of backgrounds and cultures and can provide the relevant knowledge, abilities and skills for our organisation.

Safe Haven Accommodation is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their gender, age, race, colour, nationality, ethnic origin, disability, marital status, sexual orientation, gender reassignment, religion"

In line with The Asylum and Immigration Act 2006, we will only accept applications from candidates who have the legal right to work in the UK.