Social Care Administrator

Our Mission:
  • To safeguard young people from anything and anyone who can harm their welfare
  • To support and empower young people to learn and develop the skills they need to become independent
  • To celebrate young people's progress by recognising and rewarding their achievements

Our Vision:

  • For our young people to be able to live independently and achieve their full potential in life, giving them a brighter future
  • For Local Authorities to want us to work with more of their young people because they see the success young people are achieving with our support

Job Purpose:

  • The post holder will be required to provide the Team Leader with effective day to day administrative support in managing and overseeing caseloads and staff team performance.
  • To build strong and effective relationships with professionals, service users and colleagues by ensuring that information is recorded and shared appropriately in a timely manner.
  • To act as a Duty Worker for calls received in the office from professionals, service users and staff.
  • To ensure all relevant reports and meeting minutes are produced to a highly professional standard and emailed out to relevant parties in a timely manner.
  • To ensure we meet our obligations under safeguarding and evidencing outcomes by being responsible for ensuring supervisions are taking place at the allocated times and recorded properly, and, evidence of service user’s progress and outcomes is properly recorded and shared with professionals.

Roles and responsibilities:

  • Check Team Leader’s diary, emails and handle/escalate queries
  • Handle calls in the office from service users, professionals and staff
  • Add new staff to SHA’s online case management system and ensure they are always linked to the profiles of the service users they are working with
  • Monitor staff records and provide coaching and feedback to ensure records produced are to a high standard
  • Ensure incident reports are submitted in a timely manner and ensure that these contain all the facts, and staff have followed protocols and they are written professionally and to a high standard before emailing out to professionals – providing coaching and feedback to staff where needed
  • Upon placement of new service users, set up service up profiles on case management system, acquire and update this with information from Local Authority and create risk assessment
  • Create and send weekly updates to professionals for each service user
  • Report and follow up on maintenance issues concerning YP properties
  • Take minutes at meetings and share information where appropriate
  • Archive young person files and send to Local Authorities in line with contract when placements end
  • Prompt the completion of staff supervisions, ensure documents are completed and uploaded onto staff systems
  • Assist with finding staff for rotas where required
  • General administrative duties – arranging transport, chasing social workers for paperwork, chasing and uploading receipts from staff etc.

Hours of work: 37.5 hours

08:30 - 17:00 - Monday to Friday 

A full job description is available here: 

Safe Haven Accommodation is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their gender, age, race, colour, nationality, ethnic origin, disability, marital status, sexual orientation, gender reassignment, religion